FAQs

Smartefreight software is free to use. To get started, please call 905-886-2182 or email support@smartefreight.com and one of our account managers will be happy to set you up.

We service companies in various market sectios whoe main objective is to streamline their supply chain to deliver a quality product to market. Some of our customers that benefit from our services include:

• Distribution-sensitive supply chains
• Small and medium sized organizations (annual rev. $15M - $750M)
• Distributors
• Manufacturers
• Retailers (Large big box retail chains)

We have a wide variety of customers with varying needs. The majority of our shipments utilize the following equipment and capabilities:

• Dry Van
• Temperature Controlled
• Flatbed
• Local
• Specialized
• Expedited
• Overweight/Over Dimensional
• Dray
• Drop Trailer
• Team Driver
• Private Fleet
• Produce/Perishables
• Cross-Border
• Hazmat
• Tanker/Bulk
• High Value

We are a true "non-asset" based company, which means we are carrier agnostic; our only interest is to provide our clients with cost efficiencies that reduce operating costs, while keeping their time sensitivities top of mind.

We accept credit card payments, cheques, and direct debit.

SmarteFreight invoices are issued once the shipment is delivered. You have 30 days to pay each invoice.

No, SmarteFreight does not offer customs clearance however, we can always recommend a few of our preferred partners!

Yes, multiple users can be added to the account. Simply log in to your account, click ‘Utilities’ on the top right, click "Contact List" and then add new contact.

Through our state-of-the-art web enabled tracking system, our customers can track shipments throughout their supply chain.

Difference in price can be due to a number of issues e.g. Special Handling charges and Address Correction fees. This is specific to the carrier. If you have any invoice-related issues, please email our accounts department at aerogers@smartefreight.com